About Us

Our Company is based ton the belief that our customers needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

No work is carried out until you say so, are labour rate is £50 an hour for cars & light commercials and £60 for large vans over 3000kg. All our labour times are calculated using up to date Autodata  and Vivid workshop repair times.

Business accounts welcome and a fleet discount is available upon request.

Code of Practice

For our customer's complete piece of mind we operate the following code of practice:

 

• If requested by a customer we will provide a full written estimate or fixed-price quotation for any services or work to be carried out.

• Where investigative or diagnostic work is required before a full estimate or fixed-price quotation can be given, a financial limit for this diagnostic work will be agreed and set before any expense is incurred

• A booking system that records full vehicle details plus your name, work required, contact details and invoicing information.

• Provide our customers with an invoice for the work undertaken that carries the following information: date, mileage, registration number, labour hours, labour rate, parts prices, oil quantity used and price per litre.

• We will notify you of any problems on the vehicle that we believe need further attention. This information will be added as a comment to your invoice.

• Only fit original spare parts or spare parts of matching quality as defined by the 2002 Block Exemption Regulation.

• Adhere to the relevant and current manufacturers' service schedules, utilising standard service and repair times with either manufacturer or ICME schedules. Ensure all services are recorded in your vehicle's service record book on completion, entering the required details and applying the garage's stamp.

• Notify you if for any reason work cannot be completed on schedule as promised and inform you of the extended time required and reasons for the delay.

• On selected parts and repairs, provide a 12 months / 12,000 miles guarantee (please contact our service reception for details).

• Dispose of waste materials e.g. oils, oil filters, batteries, tyres, etc. in an ecologically acceptable and legal manner.

• Take reasonable care of your vehicle and possessions whilst in our care.

Contact our service reception to discuss any of your Vehicle requirements.

Location:

Arch 206 Penrose Grove (off Penrose Street)

London

SE17 3EZ

Contact:

John or Gary Flavell

Tel:     020 7708 0674 or 020 7703 8891

Fax:     020 7708 0674

Email: jfautoservices@hotmail.co.uk

Hours:

Monday - Friday :      7.30 AM - 6.00PM